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  • Monday - Friday : 7am - 5pm | 24/7 Emergency Available

1. Introduction

Welcome to Cremco Limited. By using this website, requesting services, or contacting us through this website, I  agree with the Terms of Trade. All information on this website is provided for general information purposes only and may change without notice.

Quotes & Pricing

All website pricing, estimates, and advertised specials are indicative only unless confirmed in writing.
Final pricing may vary depending on:
  • Site conditions
  • Access
  • Materials required
  • Additional labour
  • Compliance upgrades
  • Hidden defects or unforeseen work

Service Availability

Service areas, availability, response times, and booking dates may vary.
We reserve the right to:
  • Decline service requests
  • Refuse unsafe work
  • Reschedule appointments
  • Cancel bookings where necessary

Intellectual Property

All website content including logos, text, branding, graphics, and images remain the property of Cremco Limited.
No content may be copied or reproduced without written permission.

Limitation of Liability

To the maximum extent permitted by New Zealand law, we are not liable for:
  • Website interruptions
  • Technical errors
  • Loss arising from reliance on website information
  • Indirect or consequential loss

2. PRIVACY POLICY

Collection of Information

We may collect personal information including:
  • Name
  • Phone number
  • Email address
  • Property address
  • Service details
  • Payment information
Information may be collected through:
  • Website forms
  • Phone calls
  • Emails
  • Social media enquiries

Purpose of Collection

We collect information to:
  • Provide quotes and services
  • Schedule work
  • Issue invoices
  • Communicate with customers
  • Improve our services
  • Comply with legal obligations

Information Security

We take reasonable steps to protect personal information from:
  • Unauthorised access
  • Misuse
  • Loss
  • Disclosure

Sharing Information

We do not sell customer information.
Information may be shared with:
  • Suppliers
  • Contractors
  • Payment providers
  • Debt recovery agencies
  • Government authorities where legally required

Access & Correction

Customers may request access to or correction of their personal information in accordance with the Privacy Act 2020.

3. COOKIE POLICY

Use of Cookies

Our website may use cookies and analytics tools to:
  • Improve website performance
  • Analyse visitor behaviour
  • Enhance user experience
  • Assist with marketing
Cookies do not usually identify individuals personally.

Third-Party Services

We may use third-party services including:
  • Google Analytics
  • Facebook Pixel
  • Booking integrations
  • Payment gateways
These providers may collect browsing data in accordance with their own privacy policies.

Managing Cookies

Users may disable cookies through browser settings; however, some website functionality may be affected.

4. DISCLAIMER

General Disclaimer

Information provided on this website is general information only and should not be relied upon as professional trade advice without site inspection.

No Guarantee

We do not guarantee:
  • Exact repair outcomes
  • Product availability
  • Timeframes
  • Compatibility of existing systems
  • Council approval outcomes

Emergency Situations

Customers should immediately contact emergency services or relevant utility providers in serious emergency situations involving:
  • Gas leaks
  • Electrical hazards
  • Flooding
  • Fire risks

5. WARRANTY POLICY

Workmanship Warranty

We provide a workmanship warranty of 12 months from completion of work unless otherwise stated.

Manufacturer Warranties

Products and appliances supplied may include manufacturer warranties subject to manufacturer terms.

Warranty Exclusions

Warranty does not cover:
  • Misuse or accidental damage
  • Lack of maintenance
  • Blockages caused by foreign objects
  • Third-party interference
  • Pre-existing faults
  • Fair wear and tear

6. ONLINE BOOKING TERMS

Booking Requests

Online bookings are requests only and are not confirmed until accepted by us.

Cancellations

We require reasonable notice for cancellations or rescheduling.
Cancellation fees may apply where:
  • Materials have been ordered
  • Technicians have been dispatched
  • Appointments are missed without notice

Access Requirements

Customers must provide safe and clear access to the worksite.
Additional charges may apply where:
  • Access is restricted
  • Delays occur
  • Unsafe conditions exist

7. PAYMENT TERMS

Payment Due

Payment is due:
  • Immediately upon completion for residential work unless otherwise agreed
  • In accordance with invoice terms for approved commercial clients

Late Payments

Late payments may incur:
  • Interest charges
  • Administration fees
  • Debt collection costs

Ownership of Materials

All materials remain the property of Cremco Limited until paid in full.

8. HEALTH & SAFETY STATEMENT

We are committed to maintaining safe work practices in accordance with New Zealand Health & Safety legislation.
Customers must disclose known hazards before work begins.
We reserve the right to stop work where unsafe conditions exist.

9. LICENSING & COMPLIANCE

All regulated work is completed by appropriately licensed and registered tradespeople in accordance with:
  • PGDB requirements
  • EWRB requirements
  • AS/NZS Standards
  • New Zealand Building Code
Relevant certificates will be issued where legally required.

10. CONTACT INFORMATION

Cremco Limited

Phone: 020 456 0786

Website: www.cremco.co.nz

Auckland, New Zealand